Knowledge Management Issues

With Knowledge Management there may be certain issues that are encountered during implementation-

• Keeping up with the pace of change of knowledge while correctly identifying what needs to be stored for use in the organization
• Business strategy must drive knowledge management strategy as it is the application of knowledge to an organization’s strategic objectives that creates competitive advantage. If knowledge does not add value, it should not be ‘managed’
• Some organizations spend huge amounts of money to set up an IT infrastructure for storing knowledge & its easy use by employees. While this may be more useful in an organization having a codification approach to knowledge management; it should be well understood that there is a limit to which tacit knowledge can be coded and it is always a person-to-person approach that works best. IT can support the interactive personal approach but not replace it.
• Knowledge is Power. An open culture encourages people to share their views,ideas & opinions while lack of trust inhibits sharing knowledge. Hence it is important to encourage interactions between employees through which knowledge can combine and flow in different ways.  Again leading to dependence on IT only next to personal interactions.
• Knowledge Management also deals with appropriate motivation & management of Knowledge Workers - individuals with high levels of education & specialist skills to identify & solve problems.